Refund policy

Return & Refund Policy

At TALŌH SKIN, each product is handmade in small batches using natural, nutrient-rich ingredients. Because our products are fresh, preservative-free, and considered personal care items, all sales are final.

We’re a small-batch brand, and for that reason, we cannot accept returns or issue refunds if a product doesn’t meet personal preference.

Please note that it’s the buyer’s responsibility to review ingredient lists before purchasing to avoid potential allergies or sensitivities.

We also do not offer refunds for packages returned to sender due to an incorrect address.

If you have an issue with your order, please reach out to us at hello@talohskin.com within 5 days of delivery, and we'll do our best to make it right!

Damaged or Incorrect Orders

If for some reason your order arrives damaged or incorrect, please email hello@talohskin.com within 5 days of delivery with your order number and photos of the issue (we will need to submit this to the mail courier).

Order Changes or Cancellations

If you need to modify or cancel your order, contact hello@talohskin.com as soon as possible. Once processing has begun, we can’t guarantee changes, but we’ll do our best to accommodate when we can.